Answers to Frequently Asked Questions about the CloudSurgard Analog Multiprotocol Receiver
Cloudsurgard is a completely software multi-protocol alarm receiver in the cloud that replaces the current ones. analog receivers and the copper or digital lines of your central
You can receive directly by IP the analog signals sent by the alarm panels that transmit by line analog and definitively eliminate the obsolete analog receivers and the lines of your alarm center.
You just have to contact us and request a Demo.
With CloudSurgard you will have practically unlimited call admission capacity, your lines will never communicate, you will be able to have active-active backup in the reception of analog signals and you will be immune to fiber optic lines of your customers.
See this CloudSurgard feature list.
CloudSurgard is a software in the cloud, a managed service with much more processing and storage capacity than an analog receiver
It can execute several simultaneous signal processing algorithms, it can be added functionality in progress, remembers past events to improve the detection of new signals, such as remember the last handshake to which a specific panel responded to repeat it as the first option in the following calls
No, CloudSurgard is a software that runs in a virtualized environment, without hardware, does not depend on specific servers and is fully elastic, being able to scale automatically if necessary.
It is compatible with all: SBN, Manitou, MasterMind, SoftGuard, etc., from the point of view of Software of Alarm Monitoring, at the plot level, CloudSurgard behaves like a Surgard MLR-2000 receiver.
No, it’s a thing of the past, CloudSurgard receives the calls
Yes, the signals can be sent to multiple Alarm Centers and each Alarm Center can have several connections With CloudSurgard, the signals will always arrive in order.
Through IP using an encrypted SSL proxy with digital certificates issued by Peoplecall.
The Alarm Monitoring Software connects with CloudSurgard as if it were an analog receiver through a proxy, very simple to install that can reside on any machine.
This proxy is responsible for reconnecting with any of the CloudSurgard servers in case of a connection drop. and the identification of the Alarm Center with the SSL certificate
No, the price does not depend on the calls made by the panel.
All the most common protocols, and we are adding more protocols over time, is available list of protocols supported.
At CloudSurgard we are open to adding more protocols to the list, we can study developing the detection of the protocol but in most cases we need technical information or test signals.
In this case you can use spy mode while the solution is found, which is usually fixed by changing the broadcast protocol of the panel to a supported protocol.
Only the SSL proxy software together with the certificates provided by CloudSurgard.
This proxy, which is a utility that consumes very few resources and is installed as a service on any machine, Ideally, it should be installed on the same machine that used to connect to the analog receiver until now.
We help throughout the installation process and we can even install it remotely.
Yes, in active-active backup mode so that a signal is delivered to one and only one ARC, preserving the order of arrival of the signals.
They can also be duplicated between several points, even filter some signals, for example, send to the central A all signals and to CRA B only those that belong to a group of accounts.
And any combination of all the above options.
The CloudSurgard account is enabled for a number of panels, the monthly cost is based on this number of panels.
There are volume discounts.
CloudSurgard is outside the scope of Private Security and is affected by the General Telecommunications Law.
It is not affected by Private Security since CloudSurgard is seen as a protocol converter, from analog protocol to IP protocol. CloudSurgard does not interpret the signals or decide what is an alarm and what is not.
Peoplecall will use commercially reasonable efforts to make CloudSurgard available at a percentage monthly uptime during any monthly billing cycle of at least 99.99%.
In the event that CludSurgard does not comply with the Service Commitment, there are a series of compensations that specified in the service agreement or SLA
A Heartbeat frame is sent through the IP Connection of the CRA with CloudSurgard, all Management Software of alarms have alerts that report the loss of these notices.
Additionally, if there are signals that have not been delivered to the CRA for more than 100 seconds, an email is sent alerts those responsible defined in CloudSurgard, reporting both the error condition and the condition incident closure.
For other issues, there is a service status page that supports subscriptions through which it reports alerts and incidents.
In this case, the signals are stored in a queue and accumulate until the control panel reconnects. When this happens, they send the signals in order of arrival.
The capacity of the queue is unlimited and the signals are kept waiting for up to 48 hours, from that moment only can be consulted through the CloudSurgard Web interface.
There are hyperactivity alerts
at the error signals
Yes, blacklist screen
All authorized persons