Cloud Alarm Monitoring
Receive alarm signals from your panels over the internet — without phone lines, without hardware receivers, without limits. CloudSurgard is the cloud alarm monitoring platform built for central monitoring stations.
What is cloud alarm monitoring?
Cloud alarm monitoring is the practice of receiving and processing alarm signals from panels using an internet-based service instead of traditional PSTN phone lines and physical hardware receivers.
In a traditional setup, alarm panels dial a phone number. A physical receiver — like the Sur-Gard MLR2E — answers the call, decodes the signal, and forwards it to your CMS software. This process depends on the availability of copper phone lines and dedicated hardware, both of which are increasingly unreliable and expensive.
With cloud alarm monitoring, the process is the same from the panel's perspective — it still dials a number — but instead of reaching a physical receiver over copper, the call is routed over IP to a cloud platform that handles decoding and forwarding. The result is lower cost, higher reliability, and unlimited scalability.
How CloudSurgard cloud alarm monitoring works
Panel dials in
The alarm panel calls a local phone number. The call is intercepted before the PSTN and routed over IP to CloudSurgard.
Cloud decodes the signal
CloudSurgard decodes the alarm protocol (Contact ID, SIA, etc.) and validates the signal in under 300ms.
CMS receives the event
The decoded signal is forwarded to your CMS software via a secure stunnel connection, appearing as a standard Sur-Gard receiver.
Advantages of cloud alarm monitoring over traditional receivers
| Physical Receiver | CloudSurgard | |
|---|---|---|
| Hardware required | Yes — line cards, rack | No |
| Depends on PSTN lines | Yes | No |
| Scalability | Limited by hardware | Unlimited |
| Redundancy | Manual failover | Automatic (VR1/VR2) |
| Uptime SLA | None | 99.99% |
| Cost model | High CAPEX | Pay per panel |
| Panel reprogramming needed | No | No |
Global cloud alarm monitoring coverage
CloudSurgard operates endpoints in Europe and America on AWS infrastructure, providing low-latency cloud alarm monitoring for stations in over 40 countries. Both primary (VR1) and secondary (VR2) endpoints are active simultaneously, with automatic failover at the tunnel level.
Start cloud alarm monitoring today
Test CloudSurgard with your own panels — no hardware, no commitment. We'll set up a demo account and a test number in your country.
Request Demo