Alarm Communication Protocols
CloudSurgard supports a variety of industry-standard alarm communication protocols to ensure compatibility with a wide range of alarm panels.
SIA DC-03
The SIA DC-03 protocol is a standard defined by the Security Industry Association (SIA) that establishes how alarm panels should send messages to a Central Monitoring Station (CMS).
Ademco Contact ID
The Ademco Contact ID protocol is a widely used DTMF-based protocol for alarm systems to communicate with central monitoring stations.
Other Supported Protocols
In addition to SIA DC-03 and Ademco Contact ID, CloudSurgard supports a wide range of other protocols, including:
- Express
- High Speed / Scantronic
- FBII Super Fast
- Basic N+M Formats (Pulses, SESCOA, Surgard DTMF)
- Acron
- CFSK
- ROBOFON
Elevator Protocols
We also support legacy elevator panels with the following lift protocols:
- P-100
- SCS
- IBS/TSA
- A-Number
Listen-in and Two-way Voice
CloudSurgard offers listen-in and two-way voice capabilities for analog protocols without requiring a PBX system. When an alarm triggers this feature, CloudSurgard holds the call, signals the operator via SIA with a landline number to call, and records the conversation. Multiple operators can join, and an audio recording ID is provided at the session's end for retrieval.
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